Whiskertons Warranty

LIMITED WARRANTY TERMS

The Whiskertons Warranty is applicable to the following products:

  • EverMount Fountain
  • Fountain Accessories
  • Interactive Bird Simulation Cat Toy Set
  • Interactive Bird Simulation Cat Toy Hybrid Bundle
  • Interactive Bird Simulation Cat Toy Set (Chirping Edition)
  • Weighted Plate (Interactive Bird Simulation Cat Toy)
  • Whiska Ball
  • Scratch-n-Roll Track
  • Stainless Steel Elevated Pet Bowl
  • Cat Tunnel Bed
  • Cat Trio Lounge
  • Feline Furniture Guard
  • FurLift™ Cat Hair Remover
  • EZ Clean Litter Mat
  • Self Groomer
  • FurGenie Cat Grooming Brush
  • Modern Jungle Cat Tree

 

IMPORTANT NOTICE:

Only use Whiskertons® branded replacement parts for your Whiskertons products. Using non-Whiskertons parts or accessories may compromise performance, cause damage to your product, and will void your warranty.

WARRANTY PERIOD

The warranty period starts on the product delivery date and lasts for a total of 24 months. You have the option to extend your warranty by an additional 12 months. For more questions about extending your Whiskertons warranty, please contact support@whiskertons.com

WARRANTY COVERAGE

The 24-Month Whiskertons Warranty covers any quality issues caused by a non-artificial reason. For the products in which this warranty applies to (please see the list of applicable products above), we will offer a one-time replacement for any parts or the entire product depending on the case. To redeem your 24-month warranty, please contact us at support@whiskertons.com and specify the damaged product by providing picture / video evidence of the product along with your order number. The 24-Month Whiskertons Warranty does not cover perishable products.

We offer a Lifetime Replacement Warranty for select products, which may be purchased separately. To redeem this warranty, please contact us at support@whiskertons.com and specify the damaged product by providing picture / video evidence of the product along with your order number. The Lifetime Replacement Warranty does not cover perishable products. Furthermore, each Lifetime Replacement Warranty only covers one product.

We offer a 60-day money back guarantee for any reason and a 24-month warranty for any quality issues. Furthermore, the warranty is not applicable for refunds and can only be used for a one-time part / product replacement.

WARRANTY EXCLUSIONS

The Whiskertons Warranty does not apply to any of the following (not limited to):

• Use in commercial or industrial applications.
• Improper power supply such as low voltage, defective household wiring or inadequate fuses.
• Damage caused by external influences.
• Damage caused by use with non-approved products and accessories.
• Damage caused by operating the product outside the permitted or intended uses described in the user manual, such as using in abnormal operating conditions (extreme temperatures);
• Damage due to acts of nature, animals, lightning strikes, tornadoes, floods, fire, earthquakes, transportation or other external causes.

CONTACT INFORMATION

For customer support, please email us at support@whiskertons.com