Whiskertons Warranty

LIMITED WARRANTY TERMS

The Whiskertons Warranty is applicable to the following products:

  • Cat Flower Fountain
  • Fountain Accessories
  • Interactive Bird Simulation Cat Toy Set
  • Interactive Bird Simulation Cat Toy Hybrid Bundle
  • Weighted Plate (Interactive Bird Simulation Cat Toy)
  • Whiska Ball
  • Anti-Vomiting Orthopedic Cat Bowl
  • Kitty Quest Interactive Mouse Toy
  • EZ Latch™ Cat Door Holder
  • Scratch-n-Roll Track
  • Stainless Steel Elevated Pet Bowl
  • Cat Tunnel Bed
  • Cat Trio Lounge
  • Feline Furniture Guard
  • FurLift™ Cat Hair Remover
  • Smart Cat Brush™
  • EZ Clean Litter Mat
  • Self Groomer
  • FurGenie Cat Grooming Brush
  • EZ Stride Cat Harness
  • Modern Jungle Cat Tree
  • Furry Fresh Cat Litter Liner
  • The Lion's Nest™
  • Catnip Bird Toy Set

 

WARRANTY PERIOD

The warranty period starts on the product delivery date and lasts for a total of 24 months. You have the option to extend your warranty by an additional 12 months. For more questions about extending your Whiskertons warranty, please contact support@whiskertons.com

WARRANTY COVERAGE

The 24-Month Whiskertons Warranty covers any quality issues caused by a non-artificial reason. For the products in which this warranty applies to (please see the list of applicable products above), we will offer a one-time replacement for any parts or the entire product depending on the case. To redeem your 24-month warranty, please contact us at support@whiskertons.com and specify the damaged product by providing picture / video evidence of the product along with your order number. The 24-Month Whiskertons Warranty does not cover perishable products.

We offer a Lifetime Replacement Warranty for select products, which may be purchased separately. To redeem this warranty, please contact us at support@whiskertons.com and specify the damaged product by providing picture / video evidence of the product along with your order number. The Lifetime Replacement Warranty does not cover perishable products. Furthermore, each Lifetime Replacement Warranty only covers one product.

We offer a 60-day money back guarantee for any reason and a 24-month warranty for any quality issues. Furthermore, the warranty is not applicable for refunds and can only be used for a one-time part / product replacement.

WARRANTY EXCLUSIONS

The Whiskertons Warranty does not apply to any of the following (not limited to):

• Use in commercial or industrial applications.
• Improper power supply such as low voltage, defective household wiring or inadequate fuses.
• Damage caused by external influences.
• Damage caused by use with non-approved products and accessories.
• Damage caused by operating the product outside the permitted or intended uses described in the user manual, such as using in abnormal operating conditions (extreme temperatures);
• Damage due to acts of nature, animals, lightning strikes, tornadoes, floods, fire, earthquakes, transportation or other external causes.

CONTACT INFORMATION

For customer support, please email us at support@whiskertons.com