Please contact us within the first 12 hours to make any changes to your shipping address since it's likely that your order hasn't been shipped yet.
Unfortunately, we can't make any changes to the shipping address once your order has been shipped.
Don't worry, you can still get your package! We listed some solutions below:
1. First, be sure to keep up with your tracking updates.
2. Once your item is in your state, contact or visit your local Postal Service. Provide them with your Tracking number, shipping information, and request to have your package held for pick up instead of being delivered to the incorrect address.
3. If they decline your request, you have two other options:
- Get in touch with the current residents of the address it is being delivered to. If you do not know them, we recommend writing them a letter to form an arrangement to get your items. Make sure you provide them with your contact information.
- If possible, try going to the address on the day of delivery to collect your package.
Please understand that we are not the shipping provider. Once the order has been shipped, we do not have any control over it and we can only offer customer service retaining to this policy.